We are looking forward to receiving your feedback. Please contact our Client Service Team at support@escada.com

Client Services will be closed on the following days:

• New Year’s Day, Thursday, January 1st
• Memorial Day, Monday, May 25th
• July 4th, Saturday, July 4th
• Labor Day, Monday, September 7th
• Thanksgiving Day, Thursday, November 26th
• Christmas Day, Friday, December 25th

Don't see all the styles you love on our e-store...don't worry!  We are ALWAYS happy to set up one-to-one stylist support, relationships, clienteling, and placing phone orders on your behalf from our specialists at out retail locations.  We can explore our look books for upcoming seasons, help you develop a personal report with your own stylist or shopper.  Feel free to email us at support@escada.com or telephone one of our stylists directly at our stores found here to discuss our VIP care.  Just click on the store of your choice to get business hours and telephone number.

• Credit Card (Mastercard, VISA, American Express)
• QuickPay with PayPal

Your credit card will be charged immediately after the order entry process is complete.

You can return any item ordered on escada.com within 14 days of the delivery date.

All items must be returned in the condition and packaging that you received them in, and include the tags and / or labels that were attached to the merchandise when you received it. If ESCADA receives returned items that are showing signs of wear, or that are returned outside the permissible return window, we reserve the right to reject the return.

In order to initiate a return you will need to visit the returns portal found here. Returns are facilitated via our international fulfillment partner Global-e. You will be walked through the returns process and able to print a returns label for your package. 

There maybe a shipping fee on your return based on local taxes, duties a=or shipping nuances.  If so, you will be alerted to the fee during the return process and it will be backed out from your refund. 

For more detailed information on our returns policy,  please refer to our terms and conditions.

Once you have initiated a return, the refunds process begins. After we receive your returned merchandise at our warehouse and merchandise is confirmed as unused and unworn, with tags still attached, we will issue your refund to the original payment instrument. You will receive a confirmation email from us when we have successfully processed your return.

We will trigger the refund to your payment instrument on the same day that your return is approved. Please be advised that it may take several business days for the credit to show up on your account, depending on your bank or payment provider’s processing timelines.

Please be advised that, at this time, we are not able to offer direct exchanges on purchased merchandise. If you need an item that you bought in a different size or color, simply return it for a refund, and place a new, separate order for the item that you would like instead on our webshop.

With our international partnership with Global-e, ESCADA is thrilled to be able to ship product to over 200 countries globally.  We send shipments via DHL to provide the most secure and trusted delivery of our specialty products.

Regular shipping via DHL is always free at ESCADA. Need something faster for a special occasion? You may chose to pay for expedited and next day air shipping for an additional cost at checkout to most destinations.

You may track your DHL shipment directly with DHL HERE

For information on sizes we suggest you consult our Size Guide. Still Unsure? You can call anyone of out stores and speak to our stylists about your needs and preferences and they will help you find the perfect fit!

To find your nearest store visit our Store Locator.